Spot On Pet Care - Terms and Conditions

Effective Date: 1st Janauary 2010

Welcome to Spot On Pet Care! By using our dog walking and pet sitting services, you agree to comply with the following terms and conditions. Please read these carefully before booking our services.

1. Services Provided

Spot On Pet Care offers the following services:

  • Dog walking

  • Pet sitting in-home visits

  • Feeding, watering, and administering medications (as prescribed)

  • Litter box cleaning and waste removal

All services are provided with the utmost care, professionalism, and attention to the safety and well-being of your pet(s).

2. Client Obligations
  • Accurate Information: Clients must provide accurate and up-to-date information about their pet(s), including any special needs, health conditions, behavioral traits, and dietary restrictions.

  • Access to Premises: Clients must ensure Spot On Pet Care has access to their home for the duration of the booked services. This includes providing keys, security codes, or other relevant access information.

  • Pet Safety: Clients must ensure that their pet(s) are safe, healthy, and do not pose a danger to the walker or sitter. Pets should be vaccinated, and dogs should be trained to walk on a leash without aggressive tendencies.

  • Emergency Contact: Clients must provide an emergency contact number and the contact details of the pet’s veterinarian.

3. Bookings and Payments
  • Booking Requests: All bookings must be made in advance via our website, phone, or email. Spot On Pet Care will confirm the booking via email or text.

  • Payment Terms: Full payment is required prior to the service. Payments can be made via BACs

  • Cancellations: Cancellations made at least 24 hours prior to the scheduled service will incur no charge. Cancellations made with less than 24 hours' notice will be subject to full payment for the service.

4. Liability and Insurance
  • Spot On Pet Care carries liability insurance for the safety of both your pets and property. While we take every precaution to ensure your pet’s well-being, Spot On Pet Care is not liable for any illness, injury, or loss of pets that result from events beyond our control, including pre-existing health conditions.

  • Spot On Pet Care is not responsible for any damage caused by pets to the client’s home or property.

5. Emergency Care
  • In the event of a medical emergency, Spot On Pet Care will make every reasonable effort to contact the client and their designated emergency contact. If the client cannot be reached, we will take the pet to the nearest available veterinarian.

  • Clients agree to reimburse Spot On Pet Care for any medical expenses incurred during such emergencies.

6. Client Keys and Access Codes
  • Client keys and access information will be stored securely and used only for the purpose of fulfilling booked services.

  • Upon termination of services, all keys and access codes will be returned to the client upon request.

7. Photos and Social Media
  • Spot On Pet Care may take photos of pets during service for use on social media or promotional materials. If clients prefer not to have their pets featured, they must notify us in writing.

8. Termination of Service
  • Spot On Pet Care reserves the right to terminate services if a pet poses a safety risk to our staff or if there is non-compliance with these terms.

  • Clients may terminate their use of Spot On Pet Care services at any time, provided there are no outstanding payments.